Refund policy

O&W Wireless sells pre-owned mobile devices. Each device is individually listed with its known condition, battery health, storage, colour, and other relevant details.
If a device is materially different from its listing or arrives with a significant issue that was not disclosed, please contact O&W Wireless within 3 days of delivery or pickup with photos or video showing the issue.
Approved returns must be authorized before the device is shipped or returned. The device must be returned in the same condition in which it was received, with Find My iPhone disabled, the buyer’s Apple ID removed, and any personal passcode removed.
Change-of-mind returns are not automatically accepted because each phone is a unique pre-owned device. Any change-of-mind return is considered on a case-by-case basis.
Shipping charges are generally non-refundable unless the return is due to an error by O&W Wireless or the device being materially different from its listing.
Any warranty included with a specific device will be clearly stated on that product’s listing. If no warranty is stated, no additional warranty is included beyond applicable consumer rights.
This policy does not limit any rights available under applicable Canadian consumer protection law.